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Quality

QUALITY ASSURANCE

Quality is important to us and quality assurance standards are an integral part of the design and implementation of our our projects and services.  We utilise Prince2 Project Management techniques to ensure our approach is consistent and that we meet professional and internationally recognised quality standards in the development and delivery of our products, projects and services.

Additionally quality is embedded within the organisation as stated in our Values which form the basis of our Code of Conduct for all staff.

Whilst we are a small organisation all our operational activities have been developed in line with recommended best practice as stated in the PQASSO Quality Standard Manual.  We have set ourselves an ambitious target to achieve PQASSO accreditation as soon as possible.

 

KEY POLICIES AND PROCEDURES

MATRIX Neurological maintains a range of organisational policies to ensure we meet all our legal responsibilities.  These clearly set out key policy aspects including current legislation, how they are implemented and managed and when they are due for review.

Our policies are reviewed on a regular basis as designated in the policy to ensure we remain compliant and operate within current legal frameworks.  We are also part of a number of important Networks to ensure we remain up-to-date with current best practice.  i.e.  The Safe Network with regards to Safeguarding Issues.

All our designated staff are trained Core Level 3 of the Tees-wide Safeguarding Procedures and undergo Enhanced Disclosure and Barring Service checks.

 

INSURANCE COVER

In line with the organisation’s quality management system, MATRIX Neurological has all appropriate insurances in place including;

  • Public Liability Insurance
  • Employers Liability Insurance
  • Legal Insurance
  • Trustee Liability Insurance
  • Business Interruption Insurance
  • Public and Product Liability Insurance for Fundraising Events

"There are problems with getting people into neuro-rehab centres. Those most in need are often those most excluded due to a lack of socio-economic resources."
Vicki Anderson; Australia
"Rehabilitation interventions can lead to positive outcomes for children and their families if delivered in the familiar home environment and applied to everyday situations"
Cerebra; United Kingdom
"Poor parenting styles affects children's behavior; increased their learning disability; and had a negative impact on emotions; anxiety; anger management post brain injury"
Andrea Palacio-Navarro; Spain
"When different organisations assess different aspects of a child's neuro-rehabilitation needs, everyone looks at things from a different perspective and highlight needs and conflicting priorities"
Cathy Jonson; Rehab without Walls; United Kingdom.
"New parenting support intervention showed how parenting style is related to executive dysfunction in children and young people post brain injury. With support parents cope better so the child has a better recovery"
Andrea Palacio-Navarro; Spain
"Often families don't have the financial capability to access services. We need to rethink how we delivery neuro-rehab services to children and young people"
Vicki Anderson; Australia
"Pediatric neuro-rehabilitation cannot be delivered in isolation. The needs of the child have to be looked at both holistically and within the context of the family unit. Parents need to be empowered to be parents in post-acute pediatric neuro-rehabilitation following brain injury"
The Children's Trust; United Kingdom
"Participation in teen sports and normal activities leads to improved quality of life for children and young people post brain injury and helps to maximise outcomes"
Claire Willis; Australia
"We need to harness the power of brain plasticity for treating children and young people with brain injury. Stressful experiences alter brain development of a child, especially at the key ages of 0-3 and at ages 10-16"
Professor Bryan Kolb; Canada
"Families and professionals spend time focusing on the negative aspects of ABI. Families need to be properly supported as 'resilience' is key to delivering successful outcomes for children and young people."
Roberta De Pompeii; USA

OUR MISSION: To work to remove (health) inequalities for children & young people affected by acquired brain injury; and provide effective support to their families that makes a real difference.

Council for Disabled Children Lottery Funded