Quality

QUALITY ASSURANCE

Quality is important to us and quality assurance standards are an integral part of the design and implementation of our our projects and services.  We utilise Prince2 Project Management techniques to ensure our approach is consistent and that we meet professional and internationally recognised quality standards in the development and delivery of our products, projects and services.

Additionally quality is embedded within the organisation as stated in our Values which form the basis of our Code of Conduct for all staff.

Whilst we are a small organisation all our operational activities have been developed in line with recommended best practice; such as those stated in the PQASSO Quality Standard Manual.

We have also achieved the Quality Mark under the Charity Excellence Framework which is shown at the bottom of the page.  The Framework examines the following key areas of a charity: Strategy; Risk; Governance; People; Operations; Finance and Resources; Income Generation and Communications.    This is a significant achievement for a small charity such as ours.

 

KEY POLICIES AND PROCEDURES

MATRIX Neurological maintains a range of organisational policies to ensure we meet all our legal responsibilities.  These clearly set out key policy aspects including current legislation, how they are implemented and managed and when they are due for review.

Our policies are reviewed on a regular basis as designated in the policy to ensure we remain compliant and operate within current legal frameworks.  We are also part of a number of important Networks to ensure we remain up-to-date with current best practice.  i.e.  The Safe Network with regards to Safeguarding Issues.

All our designated staff are trained Core Level 3 of the Tees-wide Safeguarding Procedures and undergo Enhanced Disclosure and Barring Service checks.

 

INSURANCE COVER

In line with the organisations quality management system, MATRIX Neurological has all appropriate insurances in place including;

  • Public Liability Insurance
  • Employers Liability Insurance
  • Legal Insurance
  • Trustee Liability Insurance
  • Business Interruption Insurance
  • Public and Product Liability Insurance for Fundraising Events
  • Professional Indemnity Insurance.

"Thousands of children and young people living in the UK today without the help and support that can make a huge difference to their lives"
Dalton Leong; Chief Executive of the Children's Trust
"Positive and coordinated neuro-rehab interventions for children and young people is proven to bring health improvements; improve independence; reduces the need for sheltered living; decreases vulnerability; decreases drop-out rates in schools; decreases youth offending"
Eric Hermans; Netherlands
"Strength-based family intervention after pediatric ABI is essential. Parents need to be equipped with the skills to cope and advocate for the child."
Caron Gan; Canada
"Case management for children and young people post acquired brain injury is 'pivotal' to successful outcomes and must be local"
Deborah Andrews; New Zealand
"Too often children and young people with ABI are discharged from hospital without specialist brain support that they and their families need to overcome lifelong challenges"
Andrew Ross; former Chief Executive of the Children's Trust
"There are problems with getting people into neuro-rehab. Those most in need are often those most excluded due to a lack of socio-economic resources."
Vicki Anderson; Australia
"NHS clinicians struggle with what intervention to prioritise in paediatric neuro-rehabilitation due to limited clinical time and the complexity of needs. Children, clinicians, parents and schools all have different neuro-rehabilitation priorities"
Recolo; United Kingdom
"My colleague was blown away by the tremendous work your organisation is doing for society."  Social Worker
"We are impressed with the progress you have made with the individual we referred to you."  Social Worker    
I was very impressed with the results you have had with the young people you have worked with.

OUR MISSION: To work to remove inequalities for children & young people affected by acquired brain injury; and provide effective support to their families that makes a real difference.

Council for Disabled Children Community Funded Charity Excellence Lottery Funded Youth Foundation BBC CiN