Quality

QUALITY ASSURANCE

Quality is important to us and quality assurance standards are an integral part of the design and implementation of our our projects and services. We utilise Prince2 Project Management techniques to ensure our approach is consistent and that we meet professional and internationally recognised quality standards in the development and delivery of our products, projects and services.

Additionally quality is embedded within the organisation as stated in our Values which form the basis of our Code of Conduct for all staff.

Whilst we are a small organisation all our operational activities have been developed in line with recommended best practice; such as those stated in the PQASSO Quality Standard Manual.

We have also achieved the Quality Mark under the Charity Excellence Framework which is shown at the bottom of the page. The Framework examines the following key areas of a charity: Strategy; Risk; Governance; People; Operations; Finance and Resources; Income Generation and Communications. This is a significant achievement for a small charity such as ours.

KEY POLICIES AND PROCEDURES

MATRIX Neurological maintains a range of organisational policies to ensure we meet all our legal responsibilities. These clearly set out key policy aspects including current legislation, how they are implemented and managed and when they are due for review.

Our policies are reviewed on a regular basis as designated in the policy to ensure we remain compliant and operate within current legal frameworks. We are also part of a number of important Networks to ensure we remain up-to-date with current best practice. i.e. The Safe Network with regards to Safeguarding Issues.

All our designated staff are trained Core Level 3 of the Tees-wide Safeguarding Procedures and undergo Enhanced Disclosure and Barring Service checks.

INSURANCE COVER

In line with the organisations quality management system, MATRIX Neurological has all appropriate insurances in place including;

Public Liability Insurance
Employers Liability Insurance
Legal Insurance
Trustee Liability Insurance
Business Interruption Insurance
Public and Product Liability Insurance for Fundraising Events
Professional Indemnity Insurance.

"There are problems with getting people into neuro-rehab. Those most in need are often those most excluded due to a lack of socio-economic resources."

Vicki Anderson; Australia

"Different 'experts' involved in paediatric neuro-rehabilitation come from different organisational cultures which causes conflict and has a negative effect on the outcomes for the child."

Barbara O'Connell; Ireland

"We are impressed with the progress you have made with the individual we referred to you." Social Worker

"Children and young people have poor social competence post brain injury due to reduced cognition, executive functions, and emotional control. As a result they are twice as likely to have mental health issues in the future"

James Tonks; University of London

Child 1 - Aged 14 and 3 years after a traumatic brain injury

	2019	2020	Change
REASONING	301/800	426/800	+ 125
MEMORY	181/800	304/800	+ 123
ATTENTION	463/800	573/800	+ 110
COORDINATION	47/800	309/800	+ 262
PERCEPTION	158/800	374/800	+ 216

"Rehabilitation interventions can lead to positive outcomes for children and their families if delivered in the familiar home environment and applied to everyday situations"

Cerebra; United Kingdom

"Positive and coordinated neuro-rehab interventions for children and young people is proven to bring health improvements; improve independence; reduces the need for sheltered living; decreases vulnerability; decreases drop-out rates in schools; decreases youth offending"

Eric Hermans; Netherlands

"More play increases brain plasticity and makes for better recovery post brain injury"

Professor Bryan Kolb; Canada

"Too often children and young people with ABI are discharged from hospital without specialist brain support that they and their families need to overcome lifelong challenges"

Andrew Ross; former Chief Executive of the Children's Trust

"NHS clinicians struggle with what intervention to prioritise in paediatric neuro-rehabilitation due to limited clinical time and the complexity of needs. Children, clinicians, parents and schools all have different neuro-rehabilitation priorities"

Recolo; United Kingdom

OUR MISSION: To work to remove inequalities for children & young people affected by acquired brain injury; and provide effective support to their families that makes a real difference to their lives.