Quality is important to us and quality assurance standards are an integral part of the design and implementation of our our projects and services. We utilise Prince2 Project Management techniques to ensure our approach is consistent and that we meet professional and internationally recognised quality standards in the development and delivery of our products, projects and services.
Additionally quality is embedded within the organisation as stated in our Values which form the basis of our Code of Conduct for all staff.
Whilst we are a small organisation all our operational activities have been developed in line with recommended best practice; such as those stated in the PQASSO Quality Standard Manual.
We have also achieved the Quality Mark under the Charity Excellence Framework which is shown at the bottom of the page. The Framework examines the following key areas of a charity: Strategy; Risk; Governance; People; Operations; Finance and Resources; Income Generation and Communications. This is a significant achievement for a small charity such as ours.
KEY POLICIES AND PROCEDURES
MATRIX Neurological maintains a range of organisational policies to ensure we meet all our legal responsibilities. These clearly set out key policy aspects including current legislation, how they are implemented and managed and when they are due for review.
Our policies are reviewed on a regular basis as designated in the policy to ensure we remain compliant and operate within current legal frameworks. We are also part of a number of important Networks to ensure we remain up-to-date with current best practice. i.e. The Safe Network with regards to Safeguarding Issues.
All our designated staff are trained Core Level 3 of the Tees-wide Safeguarding Procedures and undergo Enhanced Disclosure and Barring Service checks.
In line with the organisations quality management system, MATRIX Neurological has all appropriate insurances in place including;
"Thousands of children and young people living in the UK today without the help and support that can make a huge difference to their lives"
"Positive and coordinated neuro-rehab interventions for children and young people is proven to bring health improvements; improve independence; reduces the need for sheltered living; decreases vulnerability; decreases drop-out rates in schools; decreases youth offending"
"Strength-based family intervention after pediatric ABI is essential. Parents need to be equipped with the skills to cope and advocate for the child."
"Case management for children and young people post acquired brain injury is 'pivotal' to successful outcomes and must be local"
"Too often children and young people with ABI are discharged from hospital without specialist brain support that they and their families need to overcome lifelong challenges"
"There are problems with getting people into neuro-rehab. Those most in need are often those most excluded due to a lack of socio-economic resources."
"NHS clinicians struggle with what intervention to prioritise in paediatric neuro-rehabilitation due to limited clinical time and the complexity of needs. Children, clinicians, parents and schools all have different neuro-rehabilitation priorities"