Here at MATRIX we aim to ensure you receive a seamless service because we think this is important. We know how frightening and daunting it can be when a child or young person, who has been so desperately ill, is discharged from hospital with a life-changing condition. We believe that you should not have to go searching for the information and support that you need; you should have been made aware of what ongoing support will be provided and who will be providing it.
Wherever possible we aim to work closely with hospital clinicians and become a valuable part of the discharge planning process to try to ensure the service you receive is seamless. You or your clinician(s) can contact us directly at any time to discuss your ongoing support needs. You can access our services at the point of discharge or can be referred to us at any out-patient appointments or services that you may be accessing.
Should our services be recommended to you, will arrange to meet you at a suitable time and place for you, to commence the support planning process as soon as possible.