Quality

QUALITY ASSURANCE

Quality is important to us and quality assurance standards are an integral part of the design and implementation of our our projects and services. We utilise Prince2 Project Management techniques to ensure our approach is consistent and that we meet professional and internationally recognised quality standards in the development and delivery of our products, projects and services.

Additionally quality is embedded within the organisation as stated in our Values which form the basis of our Code of Conduct for all staff.

Whilst we are a small organisation all our operational activities have been developed in line with recommended best practice; such as those stated in the PQASSO Quality Standard Manual.

We have also achieved the Quality Mark under the Charity Excellence Framework which is shown at the bottom of the page. The Framework examines the following key areas of a charity: Strategy; Risk; Governance; People; Operations; Finance and Resources; Income Generation and Communications. This is a significant achievement for a small charity such as ours.

KEY POLICIES AND PROCEDURES

MATRIX Neurological maintains a range of organisational policies to ensure we meet all our legal responsibilities. These clearly set out key policy aspects including current legislation, how they are implemented and managed and when they are due for review.

Our policies are reviewed on a regular basis as designated in the policy to ensure we remain compliant and operate within current legal frameworks. We are also part of a number of important Networks to ensure we remain up-to-date with current best practice. i.e. The Safe Network with regards to Safeguarding Issues.

All our designated staff are trained Core Level 3 of the Tees-wide Safeguarding Procedures and undergo Enhanced Disclosure and Barring Service checks.

INSURANCE COVER

In line with the organisations quality management system, MATRIX Neurological has all appropriate insurances in place including;

Public Liability Insurance
Employers Liability Insurance
Legal Insurance
Trustee Liability Insurance
Business Interruption Insurance
Public and Product Liability Insurance for Fundraising Events
Professional Indemnity Insurance.

"Families need to be properly supported as 'resilience' is key to delivering successful outcomes for children and young people."

Roberta De Pompeii; USA

This is the best support plan we have ever seen that will deliver the best outcomes for this young person. The costings are 'spot on' and realistic'. Direct Payments Team.

"When someone has a brain injury, early access to local, specialist rehabilitation is crucial to ensure the maximum recovery and make significant savings to the state in health costs"

Headway; United Kingdom

"Rehabilitation interventions can lead to positive outcomes for children and their families if delivered in the familiar home environment and applied to everyday situations"

Cerebra; United Kingdom

"Participation in teen sports and normal activities leads to improved quality of life for children and young people post brain injury and helps to maximise outcomes"

Claire Willis; Australia

I was very impressed with the results you have had with the young people you have worked with.

"Intensive and individualized approaches work. A one-size-fits-all approach doesn't. You have to make it relevant to the child."

Recolo; United Kingdom

"There are problems with getting people into neuro-rehab. Those most in need are often those most excluded due to a lack of socio-economic resources."

Vicki Anderson; Australia

"More play increases brain plasticity and makes for better recovery post brain injury"

Professor Bryan Kolb; Canada

"Taking brain injured children home causes high stress for families. Disjointed services exacerbate family stress levels."

Deborah Andrews; New Zealand

OUR MISSION: To work to remove inequalities for children & young people affected by acquired brain injury; and provide effective support to their families that makes a real difference to their lives.